Returns & Exchanges
At Redtape, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any item within 30 days of delivery in its original condition.
Initiate Your Request
Log into your Redtape account and visit the 'My Orders' section to select the items you wish to return or exchange.
Pack the Items
Place the items in their original packaging with all tags attached and include the invoice to ensure a smooth processing experience.
Schedule a Pickup
Choose a convenient time for our courier partner to collect the package from your doorstep, or drop it off at a designated shipping point.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing