Frequently Asked Questions
Everything you need to know about your Redtape experience.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also monitor your delivery status through the 'My Orders' section in your account.
What is the return policy for Redtape products?
We offer a 30-day return policy for most items. Products must be unworn, in their original packaging, and with all tags intact to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary based on your location and are calculated at checkout.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing may vary between footwear and apparel collections.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. In select regions, we also offer 'Buy Now, Pay Later' options through our partners.
Are Redtape leather products genuine?
Yes, Redtape is committed to quality. Our leather footwear and accessories are crafted from 100% genuine high-grade leather for durability and premium comfort.